Frequently Asked Questions

Schedule a pickup right at the door through our phone app, selecting a time frame that works for you.  Package the food and our drivers will arrive for pickup.  

1. Download the free app for iOS and Android devices by searching for “Food Connect” in the app store
2. Type in your address so we know where to pick up the food
3. Choose the vehicle size that will fit all your surplus food
4. Schedule a convenient pick-up time, give us a few details about the type of food being donated and approximate pounds
5. Press submit

Your donations will have an immediate impact! Food donations are transported to a local meal site, food pantry, food bank, or community shelter. Food donations typically are consumed the same or next day. 

Food Connect accepts donations from licensed food vendors in order to ensure that food donations are safe for recipient organizations.

• Food that has not been on the serving line
• Cold food that has been stored below 41 degrees
• Prepared hot food that has been stored above 135 degrees
• Whole uncut and unpeeled fruits and vegetables
• Unopened packaged/canned/boxed food that is not damaged
• Food made in a commercial kitchen by licensed vendors
• Commercially bottled/canned beverages

• Food from individuals
• Items made in an unlicensed facility
• Food that has been previously served
• Products containing alcohol
• Food that does not meet local food safety standards for serving
• Frozen food that has been defrosted and refrozen, damaged or more than 2 months old

• Do not mix food types such as meats and side dishes in one pan
• Package food so that it will not be crushed or altered during transport
• If possible, give at least 24-hour notice for large truck size donations

We do accept small food donations because we can always deliver those to small meal sites or shelters in your local area.  Anything smaller than a small serving tray may be too small.  If you are ever unsure, please contact us and we can talk through the specifics!

There is no limit to how much food you can donate.  Food Connect can dispatch large trucks for large donations.  If you think you need to schedule a very large donation, please contact us ahead of time, and we can coordinate!

Handling food safety is extremely important to us.  Every participant in the food recovery process is expected to follow safe food handling standards set by state and federal laws: from pickup to delivery to serving.  Food recipients sign a waiver releasing donors of liability.  Donors are protected by the 1996 Bill Emerson Good Samaritan Food Donation Act.  The law protects good-faith donors from civil and criminal liability should the product later cause harm to recipients.

• Reducing hunger
• Diverting food waste
• Building your organization’s corporate social responsibility
• Giving back to your local community
• Recognition for your efforts on social media
• Donations are tax-deductible

No problem! In our app, under “Advanced Options” you can specify the organization you typically donate to, and we will do our best to deliver the food to them.

Many emergency food providers rely on the generosity of individual donations.  We encourage you to reach out to an organization in your neighborhood to see if they would be interested in receiving your donation.  You can search for local organizations by zip code by visiting auntbertha.com

Food insecurity in households with children under 18 has increased by about 130 percent from 2018 to today (Brookings Institute, 2020). Already, 135 million people had been facing acute food shortages, but now with the pandemic, 130 million more could go hungry in 2020 according to Arif Husain, chief economist at the World Food Program, a United Nations agency. Altogether, an estimated 265 million people could be pushed to the brink of starvation by year’s end.

At the same time, food waste is the second biggest solid waste in the country (Environmental Protection Agency, 2014). Per the Environmental Protection Agency, 291,000 pounds of food is wasted monthly, making food waste the biggest occupant in America landfills. There are simple steps that we can start taking today to offset some of these trends!

The amount of time it takes to throw away excess food is approximately the same amount of time it would take to package it and schedule a pickup time. Sign up to be a donor and contact us when you have surplus food!

You can also donate to sponsor meals so that we can help increase food access to those that have been significantly impacted by COVID-19.